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Queuing Model Excel ver 2.0

  Queuing Model Excel
  Price : 27.00
  Platform : Win95,  Win98,  WinME,  WinNT 3.x,  WinNT 4.x,  Windows2000  
  Category : Utilities -  Personal Info Managers  
  Developer: Bizpep  
  Rating :  
  License : Shareware  
  Limitations :  
  Size : 151KB  
  Date added :  
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Software Description:

Queuing Model Excel


The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your
business. It considers the average arrival rate of customer s, the average customer service rate, the cost to the business of customer waiting time ( customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers. apple



Tags: time, business, test, service, display, number, maintenance, customer, model, call, counter, cost, models, calculate, staff, points, minimize, rate, for, customers


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