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HelpDesk - CDRepairs for Access ver 4.002

  HelpDesk - CDRepairs for Access
  Price : 99
  Platform : Win98,  WinME,  WinNT 3.x,  WinNT 4.x,  Windows2000,  WinXP,  Windows2003,  Windows Vista Starter,  Windows Vista Home Basic,  Windows Vista Home Premium,  Windows Vista Business,  Windows Vista Enterprise,  Windows Vista Ultimate  
  Category : Utilities -  Applications  
  Developer: Merging Technologies  
  Rating :  
  License : Shareware  
  Limitations :  
  Size : 5830KB  
  Date added :  
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Software Description:

HelpDesk - CDRepairs for Access


CDRepairs is a multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable
and easy to use

Core elements are:

Fast, easy call logging, easy call tracking, with the full history of all actions taken.

Easily assign logs to technicians

Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration

Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"

Security ensures that only logs assigned to individual technicians can be viewed by them.

Provides a flexible workflow.

Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:

That the issue has been logged, and the details

Quotations (approved or rejected)

Invoicing (including a cancellation fee option) and a Batch Email facility.

Invoice summary

Log completion

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.

A fully functional Parts inventory

To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks. apple



Tags: easy, tools, client, history, tracking, emails, helpdesk, holidays, support, set, good, automatically, call, automated, solution, parts, logs, for, customers, maintain


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